Customer focus pays off for Auckland business

Auckland painting and gib stopping company PBF has picked up another award, this time for its top-notch customer service.

PBF (Paint and Plasterboard Finishing) won ‘excellence in customer service delivery’ in the north Auckland category of the prestigious Westpac Auckland Business Awards. More than 120 businesses entered the awards, which were announced in September at Westlake Boys High School, Takapuna.

The customer service award acknowledges PBF’s detailed guarantee, which specifies a high standard of customer service. Company owner Arjen Bloem says an important part of the guarantee is that he and his team sit down and review customer feedback every month. “Going through our customer feedback is really important to us. It highlights any changes we might need to make, or mistakes we can avoid in the future.”

“The best part is these reviews keep our team focussed on providing excellent customer service.”

The eight-year-old business, which employs 14 painters and five gib stoppers, has built a reputation for getting jobs done on time, without taking shortcuts. As a result, much of PBF’s work is repeat business or comes from the recommendations of happy clients, says Bloem. “Thanks to our clients’ referrals to friends, family and neighbours, we’ve been privileged to complete jobs at multiple addresses on the same street.” It’s been a big year for the fast-growing business, which was recently crowned Residential Master Painter of the Year at the 2016 Master Painter Awards.

Bloem has already set his sights on an ambitious new goal of winning employer of the year at Westpac’s 2017 awards. “We’re incredibly proud of our staff and our success this year is entirely due to the quality of our team,” he says. “It seems only fair to reinvest our resources into making PBF an even better place to work.”

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